Hp fingerprint reader how does it work

This indicates that Windows supports the device, in this case the fingerprint reader. Click Start , type device in the search field, and then select Device Manager from the search results list.

Figure : Search results list. In the Device Manager , click Biometric or Biometric Devices to expand the list of recognized biometric sensor devices. The fingerprint sensor is listed as a Validity Sensor or AuthenTec Sensor, depending on the model number of your computer. Figure : Biometric Validity Sensor.

If there is no Biometric entry, then Windows cannot identify the fingerprint reader hardware. This is because the hardware may not be installed on the notebook, or it may be damaged. Contact HP for technical support or repair service. If there is a Biometric entry, then Windows supports the device. To make sure the Windows device driver for the fingerprint reader is up-to-date; follow the steps in Updating the device driver.

Clean the fingerprint reader You should periodically clean the fingerprint reader sensor to remove dirt and oil. Do not use a paper towel because the paper may scratch the surface of the sensor.

Press the sticky side of a piece of adhesive cellophane tape on the sensor and then peel it away to collect the dust and dirt particles. Update the device driver The fingerprint reader hardware requires a device driver to allow software to control it.

For best performance, check HP Software and Driver Downloads for device driver updates for your specific model. Identify the version of the fingerprint reader device driver currently installed. Open the Device Manager , and then expand the Biometric list of recognized sensor devices. Right-click the device, and then select Properties. Select the Driver tab. The driver version is displayed. Figure : Sensor driver version.

Select the operating system currently on the computer, scroll down, and then expand Drivers - Keyboard, Mouse and Input Devices. The fingerprint sensor driver is listed.

Note the version number and date. If the driver available on the web site is a later version, download and install it. If the installed driver is the same version, right-click the device driver, and then select Update driver software to refresh the driver. If your device driver is up-to-date, see if your access manager software is compatible with your fingerprint reader.

Update the fingerprint reader software The fingerprint reader software usually referred to as the access manager software uses the fingerprint device driver to capture a fingerprint image and then control access to the logon accounts that you set up. Logon accounts contain user's names and passwords for secure applications and web sites that you register with the access manager. Once a logon account is registered and you have enrolled a fingerprint in the access manager, you can use your fingerprint to log into those applications and web sites.

Depending on the model and the year it was purchased, HP provides a number of access manager applications. Use the table below to determine which access manager software was available at the time the computer was purchased. Remember if you don't have Biometric Devices. Don't fear. You are on the right track. In Future Steps. Restart your PC. Press Windows key, Then type add or remove programs.

And click it. Click it really good. Now search for Validity Sensor Driver and Uninstall it. Restart your PC again. Don't touch anything else unless you know what are you doing. Press the word saying "sp" Now you are downloading. Open the file you downloaded. Also Known As: sp Just install it like you normally would.

There are 2 installers. Do not be afraid to think you got a virus installer after that installation. It has to download some other files that belong to Synaptics Inc. HP and Synaptics are different companies. Once you are done installing. Open Device Manager. Scroll down to Unknown Devices, And right click on the right unknown device. If its USB, You got it correct. After Right clicking on the correct unknown device, Click Install driver, Click Browse a file on my computer, Then Click Let me pick a list of devices on this computer.

Pretty small detail to look for right? The bottom one is a no no don't touch it. After you double clicked, Click Yes on the warning. Don't worry. It wont BSOD your pc. Logon accounts contain user's names and passwords for secure applications and web sites that you register with the access manager. When a logon account is registered and you have enrolled a fingerprint in the access manager, you can use your fingerprint to logon to those applications and web sites.

Depending on the model and the year it was purchased, HP provided a number of access manager applications. Use the table below to determine which access manager software was available at the time the computer was purchased. HP Fingerprint Reader Software. HP recommends Windows Hello as the access manager software for the fingerprint reader feature. The access manager software is designed to work on specific models and operating systems.

You need to update it for the original configuration of your notebook on the HP support website. Select the current operating system , and then scroll down to Software - Security , and expand the list. The fingerprint access manager software is listed. If the access manager software available on the web site is newer than the version installed on your notebook, download and install it.

After updating the access manager, see the access manager online help for information to set it up. Fingerprint reader does not work after uninstalling antivirus software in Windows 8 The following steps have worked for some people to fix the SimplePass fingerprint scanner after uninstalling their antivirus software.

Open SimplePass and delete all the fingerprints you have enrolled. Open Recovery Manager. Most of the drivers and software in Recovery Manager do not need to be uninstalled first. The installation package does this automatically.

Fingerprint reader does not work after computer wakes from Sleep mode in Windows 8 If the fingerprint reader does not work after the computer wakes from Sleep mode, change the Power Management setting in device properties. Use the following steps:. Figure : Opening Device Manager. Click Biometric devices to expand the selection, double-click Validity Sensors to open the Properties page, and remove the check from Allow the computer to turn off this device to save power on the Power Management tab.

Click OK and close Device Manager. Figure : Changing the Power Management settings. Cannot open SimplePass in Windows 8 When attempting to open SimplePass, it briefly flashes on the screen and cannot be opened. This happens because a fingerprint has already been set up using the Windows Sign-in options.

Use the following steps to remove the fingerprint and set up SimplePass. Figure : Opening the Accounts page. Figure : Removing fingerprints. In the search results, click HP SimplePass to open the program. SimplePass opens on the desktop. Follow the on-screen instructions to enroll your fingerprints. Figure : HP SimplePass. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania.

Select a language. Confirm Back. Search all support. Search help.